Capture a photo of the device's info screen showing the model number and serial number.
Common hardware reset methods (model-specific):
If you are locked out of your Traice surveillance system, follow these steps in order of complexity: 1. Try Common Default Credentials traice dvr password reset
To avoid repeating this tedious process, implement these proactive security steps once your system is restored:
Download the SADP Tool on a computer connected to the same network. Select the device, click Forgot Password , and export an XML file to send to technical support for a reset key. Capture a photo of the device's info screen
Do you see a or a QR code on your login screen?
While keeping the button pressed, plug the power cable back into the DVR. Continue holding the button for . Select the device, click Forgot Password , and
: Look at the date and time displayed on your monitor (e.g., 2026-04-16).
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Before opening the case or calling a technician, test these common default credentials. Many Traice units ship without a unique password set.